GIVE YOURSELF THE BEST EXPERIENCE
Part of giving you the best online entertainment experience is providing you with the tools you need to bet responsibly
DON'T CHASE YOUR LOSSES
Take a break and try again later. Chasing your losses could lead to you losing more.
BET WHAT YOU CAN AFFORD
Only bet with money you can afford to spend.
STICK TO A BUDGET
Decide how much you want to bet and take a break when your budget runs out.
SET TIME LIMITS
It's easy to lose track of time when you're betting. Set a time limit and take a break when you reach it.
UNDERSTAND THE RISKS
There is no such thing a sure bet. Understand the risks associated with betting and always remember that you could lose.
ALWAYS KEEP IT FUN
Betting should add to the thrill of betting on your favourite game. Always keep it fun and if you find you're not enjoying yourself, take a break.
WE'RE HERE TO HELP
We have a responsibility to give you everything you need to stay in control of your account and the way you bet. We take that responsibility very seriously, which is why we have set up a number of channels that you can use if you feel like you need support.
We have dedicated a professional team who are always available to help answer any questions or queries, or assist with all of your responsible gaming needs.
EXTERNAL SUPPORT
LOOKING FOR MORE TOOLS?
Feel like you need a decent break? Request a temporary or Indefinite exclusion from our services.
Additional Responsible Gaming Features
We actively encourage you to participate in the management of your gaming account and offer the following responsible gaming features:
Self-Exclusion
You may manually apply a self-imposed lock on your account for up to 6 months. In order to action this, you can do so by accessing the Responsible Gaming section on your profile once logged in. This will then be actioned with immediate effect.
Alternatively, you may, at any time, request a temporary or indefinite exclusion from our Service. The exclusion options available are:
Temporary Exclusion Options
- Cooling-Off: your account will be suspended for a minimum of 24 hours
- Temporary Suspension: your account will be suspended for any period up to 1 month
- Temporary Self-Exclusion: your account will be suspended for any period up to 3 months
Indefinite Period of Exclusion
- • Indefinite Self-Exclusion: your account will be suspended for a minimum of 6 months In the case of an indefinite self-exclusion request, we will contact you with a view to return any remaining funds in your account (a minimum value of NGN 800 applies in this respect) to you and close your account.
To request any exclusion option above, please send an email to [email protected] and this request once received will be verified with you.
Measures will be taken by us to restrict gaming activity related to suspended accounts until the relevant exclusion period expires. You must allow 48 hours for a response to this request and for the requested action to be undertaken. You agree to indemnify us for any use of the Services within the aforementioned 48-hour period.
Your account will only be considered for re-activation upon your request and once the exclusion period has elapsed. If you would like to re-activate your account, please contact us for support.
Gambling Self-Assessment Test
For assistance in identifying whether to modify or seek help for your gambling behaviour, we suggest you complete the self-assessment test by clicking on the link below in order to impartially assess and better understand your current levels of play. Please access link here
