Frequently asked questions

Read through these questions and if your query is not answered here, feel free to contact us.

How do I register with Betway?

  • Tap or click Sign Up on your mobile or PC
  • Fill out the form with your details. In the mobile number field, enter the number linked to your mobile money wallet

How do I place an online bet?

  • You can place bets on your mobile or PC
  • Once you have selected the game you want to bet on, choose the League and the Bet Type
  • Tap or click your selections to add them to your Betslip
  • Once you’re happy with the selection(s) and the bet amount, confirm your bet on the Betslip by tapping/clicking Place Bet

How do I deposit money into my Betway account?

You can use the following methods to fund your account:

Credit/debit card

  • Select the My Account button and then click Deposit Funds.
  • Select Credit/Debit Card and enter your card details. If you will be using the same card, select Save details for future use so that your future deposit is quicker. If you want to add a new card, just enter the card details and follow the same process to save your details.
  • Select Amount to enter the amount you wish to deposit and click Proceed.
  • The credit/debit card page will load. Enter the required fields and select Pay NGN.
  • You will be required to enter either a PIN number/One Time Pin/your phone number or a combination of these three to authenticate your transaction.
  • If you entered the details correctly and you have funds in your account, your transaction will be successful and your cash balance will be updated.

Direct bank transfer

  • Select Direct Bank Transfer, enter the amount you wish to deposit and click Proceed.
  • Select your bank from the drop-down list and enter your account number.
  • Select Verify Account and enter your date of birth. You’ll receive a token to your phone that you’ll need to enter your banking profile.
  • Complete the rest of the fields and select Next
  • .
  • If you entered your details correctly and have funds in your account, your transaction will be successful and your cash balance will be updated.

ATM

  • Look for any ATM that supports Quick Teller/Interswitch/PAYDirect, insert your card and enter your PIN number.
  • Depending on the ATM type, select either “Paybills” or “Quickteller” and then your account type.
  • Choose the payment option and enter the Betway Merchant Code: 04323301.
  • You’ll be prompted to enter your Customer Reference Number. Enter your Betway account number (+234 XXX XXX XXXX) and specify the amount you would like to deposit.
  • Enter your phone number and then select “Proceed”.
  • A screen will pop up, informing you that your payment has gone through successfully and you will receive a notification screen of your payment.

Branch deposit/transfer

  • Visit any bank and fill in a Fund Transfer slip and fill out your account name or enter the cash amount if you want to make a cash deposit, beneficiary account number (Betway account number), account name and the amount you wish to deposit.
  • Request the teller to make a Paydirect deposit to Betway.
  • The teller will ask you some security questions to verify your details.
  • Your funds will be deposited into your account. Keep the printed receipt as proof of payment.

How does Betway prevent fraud?

Betway is committed to protecting and respecting your privacy as you use our services. All your personal information you share with us is not shared with any third parties. We have a dedicated fraud department whose sole aim is to monitor any suspicious activity related to your account. We also use cookies to help us authenticate your personal information, ensuring your safety at all times.

Why was my debit or credit card declined?

There could be a number of reasons such as:

  • Lack of enough funds in your account
  • Your bank may have been suspicious of your transaction
  • You’ve reached your daily limit
  • The information you entered may not have matched your personal details
  • You’ve entered the wrong PIN
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