If you need help when playing/placing a bet online, or maybe even assistance in resetting your password, read this convenient list of frequently asked questions for guidance.

Visit "www.betway.com.ng"  or download the betway app on play store or app store.

•Click on "SIGNUP"
•Input your mobile number.
•Input your preferred password
•Input your names as registered on your bank account (Including your middle name)
•Click on "NEXT"
•Input your NIN/ International passport for verification
•Select your date of birth
•Select your state (Territory)
•Tick "Agree to all"
•Tick on "I'm not a robot" and select the required pictures.
•Then click on "REGISTER".
•A notification will pop up on your screen informing you that your account has been created successfully.

Once you make a deposit, it should reflect instantly in your account.

If it is not yet reflecting in your Betway account, please click on the Cash button on the top left-hand side of your Betway account to refresh your balance.

If the deposit amount still does not reflect, there could be a connection failure between the bank and Betway. In this instance, you will be required to email the PDF proof of deposit to [email protected] or send it via WhatsApp: +234 816 822 7279.

Please allow a couple of hours for our banking team to retrieve the funds. If the funds are still not reflecting after few hours, Contact us for assistance.

There are many safe and secure methods to use to fund your betway account. These include:

1. Paystack Checkout
2. Flutterwave Checkout
3. Bank Transfer
4. Opay
5. Opay wallet
6. Palmpay
7. Quickteller
8. Paga
9. GTB - *737*

1. Click on the drop-down arrow between your betway balance and betslip on the top right side of your home page then click on deposit and select any of our recommended deposit methods.
2. Click Deposit and follow the steps to successfully make a deposit
3. Your account balance will be updated with the amount you’ve deposited and will be reflected in the balance section at the top of the page.
4. Please note that your User ID, Betway number or Reference ID is the mobile number you registered with.

1. Login to your account
2. Click on the 3 lines close to the Betway logo on the landing page.
3. Select “Withdraw funds” under “ACCOUNT”.
4. Afterwards you will see available options, choose your preferred option by clicking on “WITHDRAW NOW” next to the option of your choice.
5. After that you will be required to input your bank details (For bank withdrawals), while your mobile number will appear automatically for Opay, Palmpay and Paga withdrawals.
6. Input your bank details and tick the box for “Save details” for future withdrawals and click on “WITHDRAW NOW” for Bank withdrawals.
7. While to withdraw to Opay, Palmpay or paga, you will only be required to input the amount and click on “WITHDRAW NOW”.
8. Please note that for withdrawals to be seamless for EFT (Bank) withdrawals, ensure that the names on your bank account are same as the names on your Betway account.
9. While for Opay, Palmpay and Paga, ensure that you have an already created account with your Betway mobile number.

•Usually, withdrawals are automatic on Betway, but withdrawal may be delayed due to various reasons, such as maintenance, banking error, etc. This rarely happens.

•Withdrawals are paid to your own bank account that you provided us with when the Cash Out is requested. Unfortunately, we don’t pay to third party bank accounts.

•Also, we only pay to Opay, Palmpay or Paga account that has the same mobile number account as your Betway account. 

Withdrawals on Betway do not incur any charges

The maximum payout is NGN50,000,000.00 for multi-Bets and NGN25,000,000 for single Bets on sports.

Jackpot payout depends on the consolation prizes.

The maximum payout for Aviator is NGN50,000,000.

The maximum Payout for slips staked with Free Bets is NGN7,500,000.

We offer several contact methods which can be accessed through the Contact Us page on the website. Here is a list of the various ways in which you can speak to one of our highly trained support staff:

• Calls. (07000238929)
• Emails. ([email protected])
• Live chat through our platform.
• Whatsapp. (+2349070071665)

How do I place an online bet?

1. Login to your account  through your mobile app or via www.Betway.com.ng
2. Choose the sport you would like to bet on (Soccer, Basketball, Tennis or Volleyball etc.)
3. Find the game or games you’d like to bet on with any of our 3 easy methods:
4.            - You can check through our selected highlight fixtures on the homepage or see upcoming games in order of kick-off time.
5.            - Choose League to filter the specific league or leagues you would like to bet on, and click “Update”
6.            - Use the Search bar to find a specific league, team or fixture.
7. Once you can find the game of your choice, you can click “MORE BETS” for more options, if the market type of your choice is not on the first page.
8. Make your selection(s) and they will be added to your betslip.
9. Once you are done with your selections click “Bet Now”.

View the Sports page for more information on the various bet types you can make.
 

What can I place a bet on?

1. Sport
2. Live Sport Games.
3. Casino
4. Live Casino
5. Lucky numbers
6. Virtuals
7. Betgames

How do I use my Free Bet?

1. Log in to your account
2. Select the My Account tab on the top right hand corner
3. Make your selections/predictions
4. Click on Use My Free Bet
5. Confirm your bet

Why is my Free Bet not reflecting?

If your Free Bet is not reflecting on your Betway account, please click on the Free Bet button on the top right hand side (next to Cash button) of your screen to refresh your balance.
 

Why can’t I place a bet?

This could be due to a network timeout error on your mobile device or computer.

1. Log out of your Betway account.
2. Clear your browser’s cache, cookies, and temporary files.
3. Log back in and try again.
4. If the issue persists, try a different device or check your internet connection.
5. If the issue persists, try the web option through Chrome if you are using the App or vise versa.

Still not working? Contact us with the exact error message, your betting selections, and a screenshot (if possible) for further assistance.
 

How do I view my Betting History?

To check your Betting history, please follow the below steps:

1. Login to your Betway account.
2. Click on the three lines close to the Betway logo on the left-hand corner of the landing page.
3. Select “MY BET” under “Account”.
4. Afterwards you will see a page that shows “Open Bets/Settled Bets” and other games like “Lucky numbers”, “Virtual Bets”, “Bet games” etc.
5. On this page you can check your slip for any of the above listed games. You can check for them under Open or Settled Bets.
6. OPEN BETS: This are slips that are still running or yet to be settled.
7. SETTLED BETS: This are slips that all the selected games have been resulted and settled. You can see both lost/won slips here.
8. You can switch to any one of them by clicking on them and selecting the name of the game you played “Sport”, “Bet games”, “Virtuals”, “Lucky numbers” etc.
9. You can also filter for slips that you have Cashed out by clicking on the circle next to Cashout.

Can I cancel a bet?

No, you generally cannot cancel a bet on Betway once it is placed and confirmed. However, you can edit/remove a bet you have already placed before the event start.

You can remove at most 2 games from your selections before the first game on the slip starts.

Once removed you will see “PLAYER VOID” in front of the voided game.

Please note that Payout will be recalculated excluding the odds of the voided games.
 

Why did I lose my bet?

You may have selected a different betting type/market then what you had in mind. Always double check and ensure you understand the type of bet you are about to place.
 

How many selections can I add to my bet slip? 

The maximum number of selections you can add to your Bet slip is 40.
 

How can I use my booking code?

• Click on Betslip(0) on the right-hand corner of the home page.
• If you have a code sent to you, kindly type it in the box provided and click on Load.
• Then view preselected games
• Review and adjust your stake, confirm the amount then click Bet now.

Note: odds may change before confirmation and Booking  code is region-specific(e.g., Betway Ghana code won’t work on Betway Nigeria).

Why are my winnings not reflecting in my Betway account?

1. One or more games on your betslip haven’t played to completion yet
2. When it comes to amateur, reverse or small leagues it may take a couple of hours for the league to confirm the match result
3. It could be a maintenance or an unforeseen technical issue
4. If all games on a betslip have played and completed, allow for an hour and then contact us if you still have not received your winnings

How do I reset my password

If you have forgotten your password, follow these steps:

1. Click on the Forgot password link from the homepage of the website
2. Enter your registered mobile number
3. You will be sent your reset code via SMS
4. Enter the reset code on the website
5. Type in your new password
6. Confirm your new password
7. Log in and start betting.

Alternatively contact our helpful support team for a temporary password after confirming a couple of details on your Betway account for security purposes.
 

What documents do I need to provide to verify my account?

Your verification documents may be requested at any time by our Player Security team in order to comply with Nigerian gambling regulations before processing your withdrawal.

Please take note of the general guidelines below:

1. If the withdrawal amount is less than ₦250,000, your funds are normally processed without any need for verification documents. If there are any discrepancies picked up by our Player Security team there maybe a request for these documents.
2. If the withdrawal amount is more than ₦250,000, but below than ₦500,000, your Betway account will have to be verified before we can pay your withdrawal. You will receive an email with the necessary documents required to verify your account (if your account has not been verified yet).
3. If your withdrawal amount is more than ₦500,000, your Betway account will have to be verified before we can pay your withdrawal. You will receive an email with the necessary documents required to verify your account. You will also need to meet with a Betway representative before your winnings can be paid out to your bank account.
4.  

Why we request documents for verification

To ensure easy and seamless operation of your account.

How do I find out about the latest promotions?

All promotional events will be communicated to you via email and/or SMS. Generally, these offers will also appear as banners in your account under the Promos tab. The More Info button on your account banners contains participation details and guidelines regarding the specific promotions. See the latest promotions.

Become a Bet influencer with Betway Nigeria. Pick your favorite games, create your own unique bet code, and share with friends, family or your followers. Every time someone places a bet using your code, you’ll earn 4% of their stake – just like that!