How do I change my personal details?

To change your personal details, please send an e-mail with your username and the details your wish to change to [email protected] and we will provide you with instructions of how to update your details.

Why are you asking me for identification documents?

FICA regulations require Betway to keep on record a copy of your identify document (ID) and proof of residence not older than 3 months. Documents can be uploaded from the "My Account" page on our website or you can e-mail your documents to [email protected]

Why do I need to provide personal information when I register an account?

During registration you are required to provide Betway with personal information such as your full name, Identification number and contact information. Following the registration process where you provided us with your personal information, as a licensed organisation, we are required by the FICA laws to "know our customers" – this requires us to keep on record copies of a photo ID or Passport as well as proof of physical address. We then verify your registered information with the copies of the documentation you have provided.

How will I know that my registration was successful?

Once you have completed the registration process you will be sent an e-mail and sms confirming that your account has been successfully created.

How do I deposit funds?

To deposit funds, log in and click the "Deposit" button at the top left hand corner of the homepage or click the "My Account" button on the top right hand corner of the homepage.

You will be directed to the deposit page where you can choose a payment method.

Why can't I pay by credit card?

If you are attempting to make a deposit via Credit Card and it is being rejected, please try another deposit method or contact our Customer Service team and provide them with the error message you received.

What is a CVV code?

The CVV or CVC2 Number code is the three digit security number printed on the back of your credit or debit card. This number is usually found at the end of your signature strip.

How do I make a withdrawal?

To withdraw funds, log in and click the "My Account" button at the top right of the homepage, then click "Withdraw Funds" and enter the details requested. Please note we can only pay back to the bank account of the account holder. We will also require a copy of your bank statement that should reflect your bank account number, the name of your bank and the branch code. This will ensure that we pay your withdrawal timeously to your bank account.

How long does a withdrawal take to reflect in my bank account?

Withdrawals take between 2 and 5 business days to reflect in your bank account. If you have provided us with all the necessary information to process your withdrawal and you have still not received your withdrawal in 5 business days, please send an e-mail to [email protected] with your username, the date you requested your withdrawal and the amount of the withdrawal and we will attend to your query.

What do I do if I forget my password?

If you have forgotten your password, follow these steps:

  • Please click on the "Forgot password?" link from the Home page of the website
  • Enter the mobile number that you registered with on Betway.
  • You will be sent your reset code via SMS.
  • Enter the reset code on the website
  • Type in your new password
  • Confirm your password
  • Login and start betting

How do I get help for my gambling?

If you feel your gambling is becoming a problem then the National Responsible Gambling Program is available to help you. They provide information, advice, support and free counseling for the prevention and treatment of problem gambling. Visit their website for more information at www.responsiblegambling.co.za.

What happens if I feel I need to stop gambling?

Self-exclusion (banning yourself from gambling websites) can be very helpful in reducing your opportunities to gamble. Should you need a break from gambling, we provide a self exclusion facility. In the 'Responsible Gambling' section you will see the options for Self-Exclusion. Simply contact our Customer Service Team who will set your self-exclusion upon request. During your self-exclusion period, your account will not be reactivated under any circumstances.

Can I filter or block gambling websites?

If you do feel that you do have a problem we would recommend that you consider blocking access to all gambling websites by installing blocking software such as GamBlock which blocks the gambling site and displays a warning message. You can find further information on their website, www.gamblock.com.

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